Worn-out roads, dysfunctional street lights, and overflowing manholes now feel like part of a Nagpurkar's daily life. It is a common sight for a new public utility such as a public toilet or a footpath being built for the convenience of people, only to be left in shambles after a few weeks. Ironically, these conveniences are proving to be an inconvenience to the common man in Nagpur.
All this may be fixed by complaining about these problems to the authorities such as the PWD or the Nagpur Municipal Corporation(NMC). But where to file a complaint? Which officer will be accountable for acting on these complaints?
There is a way to file a complaint about basic public utility issues to the NMC from the comfort of home. The NMC has a grievance redressal portal where a request or complaint can be registered. The portal can be visited using the link below.
NMC COMPLAINT REGISTRATION: https://nmcnagpur.gov.in/grievance/complaint_form.php
How to File a Complaint?
User Registration
To file a complaint, a person has to register on the portal by entering basic information such as name, mobile number, etc.
Zone name and Ward Number
Once logged in, the complainant must enter their zone name and ward number. NMC has published the zone name and ward number based on the area on their website. The list can be accessed using the link below:
NMC ZONE AND WARD LIST: https://nmcnagpur.gov.in/grievance/zone-ward-and-area-details.pdf
Complaint Department and Type
Choose the department to which you want to complain, such as PUBLIC WORKS DEPARTMENT (PWD). Once the department is chosen, choose the complaint type, such as MANHOLE REPAIR.
An image of the issue is also required for faster resolution, hence it is advisable to provide the image.
Complaint Description
Describe the issue so that the concerned department can get a clear idea of the problems being faced by the individual or the locality and submit the complaint.
While the persistent issues of worn-out roads, dysfunctional street lights, and overflowing manholes may seem like an inevitable part of life in Nagpur, citizens can now take action. The NMC grievance redressal portal provides a direct way to report these problems and hold authorities accountable. It is essential to remain vigilant and actively use this platform to ensure that Nagpur City's public services are maintained effectively. The Nagpurkar can push for the improvements Nagpur deserves, turning inconveniences back into conveniences.
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